Contact Shree Win

Reach us

Have a question about your Shree Win account, a deposit via PhonePe or GPay, a withdrawal, or a game result? Our support team is ready to help with every issue, big or small. The two fastest ways to contact us are the in-app chat and email. For urgent matters, always start with in-app chat for the quickest turnaround.

• Email: [email protected]
• In-app chat: Tap the chat icon inside the Shree Win platform, no extra app or login needed

When writing to us, include your registered mobile number and a brief description of the issue to help our agents resolve it faster.

Office hours

Knowing when help is available lets you plan ahead. Here is a clear breakdown:

• Automated in-app chat, 24 hours a day, 7 days a week: Handles FAQs, balance checks, and common transaction queries instantly with no waiting time.
• Live human agents, Monday to Sunday, 9:00 AM to 9:00 PM IST: Available for complex issues such as failed UPI payments via PhonePe, GPay, or BHIM; bonus disputes; or account verification queries.

Emails sent after 9:00 PM IST are queued and answered from 9:00 AM the following morning. Average email response time is within 4 to 6 hours during agent hours.

Online-only support

Shree Win operates exclusively as an online platform, there is no physical office, retail branch, or walk-in service counter anywhere in India. All support interactions happen through digital channels only.

How to get help

1. Open Shree Win and tap the chat icon for instant automated assistance, available round the clock.
2. Escalate to a live agent if your issue needs a human, for example, a BHIM or UPI transfer not reflecting in your wallet. Live agents are available 9:00 AM to 9:00 PM IST, every day.
3. Email us at [email protected] with your transaction ID and registered mobile number for a tracked, written response.

Please do not attempt to visit any address, no such location exists for Shree Win.