Shree Win - Privacy Policy

Information we collect

Personal information you provide

When you register an account or interact with Shree Win on shreewinplay.in.net, we may collect the following personal information:

• Full name and date of birth
• Email address and mobile number
• Government-issued identity documents such as Aadhaar card, PAN card, or Voter ID (as required for KYC verification under applicable Indian regulations)
• Payment details including bank account numbers, IFSC codes, and UPI handles linked to services such as PhonePe, Google Pay (GPay), or BHIM
• Billing and transaction records

Information collected automatically

When you access our platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (for example, detecting access from a restricted state)
• Device type, operating system, and browser version
• Pages visited, session duration, and in-app activity logs
• Cookies and similar tracking technologies (subject to your consent preferences)

Information from third parties

We may receive information about you from payment processors, identity verification partners, and fraud-prevention services to the extent necessary to provide our services securely and comply with applicable law.

How we use your information

Service delivery and account management

We use your personal information to create and manage your Shree Win account, process deposits and withdrawals via supported payment methods (including UPI apps such as PhonePe, GPay, and BHIM), verify your identity in accordance with Know Your Customer (KYC) obligations, and provide customer support.

Legal and regulatory compliance

As a gaming platform operating under applicable Indian law, we are required to collect and retain certain information to comply with anti-money laundering (AML) regulations, tax reporting obligations under the Income Tax Act 1961 (including TDS deduction on winnings), age-verification requirements, and lawful requests from regulatory or law-enforcement authorities.

Security and fraud prevention

We process your data to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activity. This includes automated monitoring of account behaviour and transaction patterns, for example, flagging unusually large or rapid withdrawals to a new UPI handle for manual review.

Platform improvement and analytics

We analyse aggregated and, where necessary, individual usage data to improve our platform's performance, personalise your experience, and develop new features. Where we rely on your consent for analytics cookies, you may withdraw that consent at any time through your account settings or browser controls.

Marketing communications

With your prior consent, we may send you promotional offers, bonuses, and updates via email or SMS. You may opt out of marketing communications at any time by clicking the unsubscribe link in any message or by contacting us directly at the address listed below.

Legal basis for processing

We process your personal data on one or more of the following legal bases: performance of a contract with you; compliance with a legal obligation; our legitimate interests (provided these do not override your fundamental rights); and, where required, your explicit consent.

Your rights

Access and portability

You have the right to request a copy of the personal data we hold about you and, where technically feasible, to receive it in a structured, machine-readable format such as CSV or JSON.

Correction and deletion

You may request that we correct inaccurate personal data, for example, a misspelled name on your KYC record, or, subject to our legal retention obligations, delete your personal data when it is no longer necessary for the purposes for which it was collected.

Restriction and objection

You have the right to request that we restrict the processing of your personal data in certain circumstances and to object to processing based on our legitimate interests, including direct marketing.

Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

How to exercise your rights

To exercise any of the rights listed above: (1) send a written request to our privacy email address below; (2) include your registered mobile number or email address so we can verify your identity; (3) describe the right you wish to exercise and the specific data concerned. We will acknowledge receipt within 72 hours and provide a full response within 30 days. If you believe we have not adequately addressed your concern, you may lodge a complaint with the relevant data-protection authority.

Contact us

For privacy-related queries or to exercise your data rights, please contact the Shree Win privacy team:

Email: [email protected]

We aim to respond to all privacy requests within 30 days of receipt.